WEBSITE Terms and Conditions of LoveTool 

(Please read carefully as these apply to each order)

 

Packaging, Discretion & Privacy 

All our love for your exciting journey in the discovery of self goes into the packaging your LoveTool.

Your chosen LoveTool will arrive in a carefully packed tasteful black box in which you will find a description of the “known” assisting holistic properties of your chosen Crystal/Stone and a guide on Cleaning – Charging – Setting Intent before use.

Your LoveTool box will be neatly wrapped with a ribbon and placed in discreet non-transparent packaging for dispatch.

Your privacy is of the upmost importance to us. The designated waybill will make no mention of the contents of your order. The signatories of receipt for your parcel are stipulated by you on placing your order; this ensures that only you or your designated recipient may receive it on your behalf.

Payment, Cancelation, Refunds, Returns, Delivery, Additional Costs & Orders

The total price must be reflected in one of the nominated payment options. Once payment has reflected you will receive an email of confirmation and instruction to the artisan to craft your chosen LoveTool will begin.

We regret that orders placed may not be cancelled for any reason. No refunds will be given. Due to the intimate nature of your LoveTool, we do not accept returns.

All LoveTools are couriered door-to-door and shipped to your country of choice. 

Local Orders Within South Africa

All orders shipped within South Africa carry a fixed courier delivery charged on single order purchases.  Multiple purchased LoveTools’ courier costs will be given based on weight. 

International Orders

All orders shipped internationally carry a courier fee based on weight, the country and your location for shipment. Any additional landing costs/taxes will be at your own account.

Shipping and Courier Times & Counties Excluded from Shipping.

All LoveTools purchased regardless of local or international orders will take approximately 21 working days from date of order and receipt of payment

We will not be held responsible for any delivery delays and you agree to accept delivery when made.

You will be informed once your chosen LoveTool/s has/have been inspected, cleaned, packed and ready to begin its journey on to you.

Shipping /courier is at your own risk and we cannot be held liable for breakages/loss and/or theft during transit.

Although we ship Worldwide, we regret that we do not ship to the following countries below due to their laws and regulations of these countries around the nature of the product being offered by us. 

Countries not shipped to:

 Afghanistan, Iran, Iraq, Mauritania, Pakistan, Saudi Arabia, Sudan and Yemen. Please do not order.

Payment Options 

The following payment options are available to meet to your chosen purchasing choices:

PayPal

PayFast

Visa

Mastercard

Credit Card

EFT

Shop With Confidence

The use of your private information on the e-commerce platform (i.e., your personal information, credit/debit card details, place of address and contact details) which is required for executing your order, will be kept in the strictest confidence by us and under no circumstances will be sold or divulged to third parties save for your delivery address and contact details which will be issued only to the shipper/courier service provider in order to fulfil your delivery.

LoveTool Product, Care & Usage

Each LoveTool is carefully crafted from 100% raw Crystal/Stone. This means that no Crystal/Stone is the same and each LoveTool is unique.

Colour and size variations may occur.

Imperfections in the Crystal/Stone are normal as your LoveTool is shaped and hand polished without dyes or chemicals.

Your LoveTool is fragile. If you drop it, it may break. Please handle with care.

Mishandling and/or ignoring cleaning guidelines may result in the breakdown and/or breakage of the Crystal/Stone and could reduce the longevity of your LoveTool.

Do not use harsh chemicals on your LoveTool when cleaning and follow your guide.

Usage of your LoveTool is at your sole risk.

We make no representations nor give any warranty of any nature that your LoveTool is fit for purpose and/or will achieve the intended result.

COVID-19 Protocols

In our commitment to our staff and our valued customers, we have implemented the highest level of care and hygiene. These measures Include:

  • All packers will be screened and temperatures taken in the mornings on arrival.  They will be issued with new gloves and masks each day for preparing orders.
  • Packers are limited to 3 persons at a time to ensure and maintain strict hygiene standards.
  • Packers will clean and wipe down all LoveTools, Tool boxes and courier bags prior to shipment.
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